The emergence of the Covid-19 virus and surrounding press coverage has understandably generated questions and concerns around planning travel when the virus is still spreading and official government travel advice continues to change. As a highly personalised and service-driven company, Coulture Trips is keen to support all our guests in helping you to make the best possible decisions around your travel plans. Every guest’s situation is different, and so we always make recommendations on a case-by-case basis, and do require you to have your own travel insurance that includes medical coverage. The below gives some general guidelines of how we are managing the COVID-19 situation.

As always, our primary priority is the health, wellbeing and happiness of our guests and staff, and we will continue to take any action necessary to support those travelling with us as fully as possible.

What happens if the government(s) does not advise against travel to Jordan?

In this situation, we continue to operate our tours as planned. If you are due to be travelling with us and decide you no longer wish to visit, then you have two options:

• postpone your trip: you can speak to us to see whether it would be possible to postpone your holiday to a later date. In this situation, depending on the cost of the new arrangements, you may be required to pay additional fees (or be due a refund of the difference), which we will explain.
• cancellation: you can cancel your trip per our standard terms and conditions. Cancellation charges are likely to apply. If this is your preferred option, we suggest you contact your insurance company as soon as possible to see whether any of these costs are recoverable.

What happens if the government(s) advises against travel to Jordan?

In this instance, our approach changes and we will follow our well-established internal processes. If you are not due to travel for a few weeks or more, we will keep you fully informed of the developments and ensure you are aware of key dates which may be relevant to decisions about your trip. If your reservation cancelled by Coulture Trips due to the current COVID-19 situation, or in the event that there is a total restriction on entry to your destination country (and this restriction is still applicable 48 hours before your trip), will be issued a “Coulture Trips credit” for the full amount of moneys paid. Credits can be applied towards any upcoming Coulture Trips tours. Coulture Trips credits and Coulture Trips Currency never expire.

• postpone your trip: We will transfer your deposit, and any other monies paid, in full, to your new arrangements. However, should there be any difference in cost you may be required to pay additional fees or be due a refund of the difference.

What happens if the Jordanian government suspends my visa?

We will offer you the choice to

• postpone your trip: We will transfer your deposit, and any other monies paid, in full, to your new arrangements. However, should there be any difference in cost you may be required to pay additional fees or be due a refund of the difference.
• cancel your trip: We will refund 80% of the cost of your trip. The remaining 20% is deemed fully earned by Coulture Trips for our booking efforts and is not refundable.

I am booked to travel with you in 8+ weeks. What do you advise?

The circumstances around Covid-19 are evolving on an hourly basis; at this point, our recommendation would be to continue to monitor the situation in the hopeful expectation that Jordan will be safe for travel at that stage; if however, you would like to consider pre-emptively postponing your trip we would be happy to review the possibilities with you.

I am keen to book a tour with you, but what if the situation escalates further?

We are constantly monitoring changes in travel advice. Should this advice change in the lead-up to your trip we will communicate this to you immediately and at that time can discuss the right course of action, as detailed above.

What happens if I fall ill and or need to leave the trip early for any reason?

If you leave the trip early for any reason that is not fault of ours, there will be no refund and it will be up to you to find your own transportation back to the airport. You can check with your travel insurance to see if they cover such an incident.

For daily updates please visit:

https://corona.moh.gov.jo/en